A California internet service technician has been arrested after allegedly accessing a customer’s private, sexually explicit video and sending it to himself during a home internet service visit. Police say the technician asked to use the woman’s cellphone to test the Wi-Fi signal before allegedly using the opportunity to look through her private messages.
The incident has raised concerns about smartphone privacy and the risks of allowing strangers to access personal devices.
Internet Technician Accused of Accessing Customer’s Private Video
Logan Edward Gray-McCannon, 37, was arrested at his home in Hemet, California, on September 11, 2026, according to police. He was reportedly working as a contract employee for ITC Service Group Acquisition, a company working with GFiber, formerly known as Google Fiber.
Authorities allege that Gray-McCannon accessed an intimate video belonging to a customer while carrying out an internet service appointment. The technician reportedly asked to use her cellphone to check the Wi-Fi connection around her home.
The customer later discovered that a sexually explicit video she had sent to her partner had also been sent to another recipient through iMessage.
Customer Discovers Suspicious Message on Her iPad
According to investigators, the customer became aware of the alleged privacy breach after finding the message on her iPad. The iMessage was reportedly no longer visible on her cellphone because it had been deleted.
The woman then discovered that the additional recipient was allegedly Gray-McCannon.
Police said the technician had requested the phone under the pretext of testing Wi-Fi coverage. After approximately 10 to 15 minutes, the customer checked on him but reportedly could not see what he was doing with the device.
Investigators allege that he used the time to look through her text messages and locate the private video.
Police Warn Customers to Protect Their Smartphone Privacy
Irvine police have described the incident as a warning about the importance of protecting personal information stored on mobile phones.
Authorities said people should be cautious when someone asks to use their phone, particularly if the person wants to take it into another room or away from the owner.
Police believe there could be additional victims connected to the investigation and are encouraging anyone who may have experienced a similar incident to contact investigators.
Gray-McCannon faces allegations including commercial burglary, unauthorized computer access, and sharing a private sexual image without consent. The charges are allegations, and the case remains subject to the legal process.
ITC Service Group Acquisition and GFiber have reportedly been contacted for comment.
